Astrid Montague is not responsible for items damaged or lost in transit however that being said we have never had any issues and all products are shipped with Express post and come with a tracking number. 


The Astrid Montague team strives for top customer service and wants all customers to be satisfied with their purchase. However, as each piece is handmade to order, outside of repairs and issuing a claim for defect, we do not accept returns. If your piece has been damaged or is defective please email for a repair authorization within 24 hours from receiving your order. Custom pieces/personalized pieces cannot be returned unless the item is damaged.