Returns and Policies

At Astrid Montague, we take immense pride in crafting each piece of jewellery with meticulous attention to detail and a passion for excellence. Our commitment is to provide you with unique, handcrafted pieces that you and your family will cherish for years to come.

Handmade to Order

• Made Just for You: Every item is handmade to order, ensuring that you receive a piece that is crafted specifically for you with the utmost care and quality.
• Personalised Craftsmanship: Due to the personalised nature of our creations all sales are final. We do not accept returns, exchanges or cancellations for change of mind.

Shipping

All products are shipped using Express post within Australia and DHL Express for all international shipments, ensuring the fastest & safest possible logistics in the world. Please add a phone number to your order to help ensure a seamless delivery process for your items in case there is a need to contact you about delivery of your order. 

Customer Satisfaction

• Our Commitment: Your satisfaction is our top priority. We strive to provide exceptional customer service and are here to assist you with any questions you may have.
• Contact Us:  If you have and questions or want to personalise your very own raw treasure please do not hesitate to reach out to us.

We appreciate your support of artisanal craftsmanship. By choosing Astrid Montague, you are supporting quality and individuality in jewellery and we can’t wait for you to experience your new found treasures. ♡